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.mp4 files/videos not playing

December 21, 2021

This past Sunday, we had multiple issues with .mp4 files not playing. This even included your motion backgrounds. Can you point me a direction to fix this issue? We have reloaded both videos and rebooted our computer and they still do not want to play. We are a little stumped as to why these wouldn't play. Both of these videos worked before the church service but then we just got a green screen when we played them. Any help would be useful.
Thanks, Carrie
Posted by Carrie
December 21, 2021
Hi Carrie. Please go to Settings > Screen Configurations, and Disable the GPU Hardware Acceleration. Then, restart your Presenter and see if the issue persists. If it does, email us at so that we can better assist.
Posted by User
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