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Corruption in aspect ratio of slides causing no signal error

September 19, 2021
For some reason Presenter is having issues displaying slides that I've created in Presenter. I have a huge amount of slides with church liturgy created and now they won't display on our main projector. They were working fine. I noticed this today in our service as they wouldn't display. I checked the output resolution that Presenter was set to and it was 1281 x 720. I discovered this was related to screen scaling at 150% (this hadn't previously been a problem on this Windows 10 PC) and switched this down. I was then able to get 1920 x 1080 resolution as an option for our main output. This didn't fix the problem of the projector saying no signal for liturgy slides (everything else was okay).
After some trouble shooting I discovered that if I switched the aspect ratio of the slides from 16:9 to 16:10 and then back again (and saved), it would now work.
They were created in a 16:9 aspect ratio and I've had no problem until the most recent update. I really don't want to have to edit every item under slides to fix this. There is no issue with displaying lyrics or with displaying images or videos, just slides. Help!
Posted by St Barnabas
September 20, 2021
Thanks for the post. Our team would happy to help. Please send some screenshots of the issue to support@worshipextreme.com. That will help us diagnose the issue. Thanks!
Posted by Adam
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